To make life simpler we now offer one fixed labour rate as a standard!* That means NO callout fee, NO travel fee and NO surprises! This one fixed rate applies when our tech comes to you. Our techs are motivated to get it right first time and fast, or it’s our loss. Of course any parts that may be required remain additional. We first try and help solve the problem remotely, if we determine a service call is needed, a Technician will be dispatched on-site.